[WINDOWS]Microsoft rolls out a new high-end, proactive support plan

[FSOwner]

Available globally as of August 18, the new offering, Premier Ultimate, is aimed at the companyв??s largest customers. Via the new program, Microsoft works with customers to create a three-year roadmap, including a suggested set of services. Reactive support becomes something provided on an в??as neededв?? basis, said Charlie DeJong, General Manager of Support and Health Services for Microsoft.

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