We've seen a lot of Steam users lose access to their Steam accounts. Most often it’s because an attacker has compromised a user's email account. That email account can then be used to change the password and email address on that user's Steam account, blocking access to their games and items.
There are several methods attackers use that are hard to combat: malware in the guise of other programs like TeamSpeak update or missing audio codec’ or a ‘CS:GO weapon upgrader!’, malware disguised as images and screenshots, identifying users who reuse passwords on their Steam and email accounts, or via an exploit in their web browser or operating system.
It's a complicated situation and even very sophisticated Steam users can fall victim. Any Steam user who has made a purchase or earned a trading card has value in their account and should use these new features to protect it and all the time invested.
Account recovery with a phone number
Add a phone number to my account
Read the FAQ
By associating a phone number with your Steam Account you can easily regain access if:
There are several methods attackers use that are hard to combat: malware in the guise of other programs like TeamSpeak update or missing audio codec’ or a ‘CS:GO weapon upgrader!’, malware disguised as images and screenshots, identifying users who reuse passwords on their Steam and email accounts, or via an exploit in their web browser or operating system.
It's a complicated situation and even very sophisticated Steam users can fall victim. Any Steam user who has made a purchase or earned a trading card has value in their account and should use these new features to protect it and all the time invested.
Account recovery with a phone number
Add a phone number to my account
Read the FAQ
By associating a phone number with your Steam Account you can easily regain access if:
- You forget your password
- You lose access to your email account
- You get a new smartphone or lose your mobile authenticator
- Your account is compromised
- Steam can send you a text message to get you back into your account.
Steam Mobile Authenticator through the Steam Mobile app
Get the Steam Mobile app
Read the FAQ
Using the Steam Mobile app on iOS or Android, you can:- Confirm log ins to your Steam account
- Confirm trades
- Confirm Community Market listings
Using a second device (aka 2 factor authorization) makes it very difficult for an attacker to access your account, even if they obtain your password, without physical access to your mobile device.
You can manage your Account Security and phone number anytime from your Account Details page.
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